When I contacted them regarding the warm bangers, they did Refund the purchase but stated "UKGoods cannot be held responsible for spoiled perishable items." (found under the "Customer Service" link). But I Think when the Spoilage is due to your shipping method, you Should be responsible. I suppose that's why they refunded the purchase.
Very Disappointing. Was looking forward to these! Now off to find a seller that ships better and will ensure my product arrives Safe to Eat.
Received the item after 3 day shipping. Item stated to purchase with an insulated pouch. Even though I did not, they shipped it with one. Item also stated "orders with bacon are shipped with a frozen gelpak but will not arrive frozen.". I ordered pork bangers. I still expected them to arrive cold, in a small styrofoam box, but it arrived in a USPS Priority mail box with 4 squares of styrofoam around the sides and the gelpaks were small, about 2.5 inches square. I inserted a thermometer when I opened the box and it read 76 degrees. I did so as I run a restaurant and don't "risk it" with food.
Always deliver on time, wonderful service and great prices. Highly recommend!
Ukgoods is a US Store based in Milton, Delaware. Ukgoods is located at 303 Chestnut St, Milton, DE 19968, USA.
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